Order Cancellation, Refund, and Security

Order Cancellation, Refund, and Security

Order Cancellation

At La Tribu Jazba, we strive to provide excellent service and quality products. However, we understand that sometimes it may be necessary to cancel an order. Below are our cancellation policies:

  1. Cancellation Period:
    • Orders can be canceled free of charge within the first 2 hours after they have been placed. After this time, the order may already be in preparation and cannot be canceled.
  2. How to Cancel an Order:
    • To cancel an order, please contact us via our email INFO@LATRIBUJAZBA.COM . We will need the order number and details to process the cancellation.
  3. Refunds for Cancellations:
    • If the order is canceled within the permitted time frame, a full refund will be issued. The refund will be processed through the same payment method used for the purchase and may take 5 to 7 business days to reflect in your account.

Returns and Refunds

At La Tribu Jazba, your satisfaction is our priority. If for any reason you are not satisfied with your purchase, here is how to proceed with returns and refunds:

  1. Return Period:
    • Returns are accepted within 14 calendar days from the date of receipt of the order. The product must be in the same condition as delivered and in its original packaging.
  2. Return Process:
    • To initiate a return, contact our customer service team at INFO@LATRIBUJAZBA.COM. Provide your order number and details of the product to be returned.
    • For perishable products, returns will only be accepted if the product has quality defects.
  3. Return Costs:
    • If the return is due to our error (incorrect, defective product, etc.), we will cover the shipping costs. In other cases, the customer must cover the shipping costs.
  4. Refunds:
    • Once the return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original payment method within 5 to 7 business days.

Security and Buyer Protection

At La Tribu Jazba, we are committed to protecting the security of our buyers and the confidentiality of their personal data. Here are our security and protection measures:

  1. Protection of Personal Data:
    • We comply with current regulations on personal data protection, including the General Data Protection Regulation (GDPR). Your personal data will be treated confidentially and will only be used to process your order and improve your shopping experience.
  2. Secure Transactions:
    • All transactions carried out on our website are protected by SSL (Secure Socket Layer) certificates, ensuring that all information transmitted between our server and you is encrypted and protected from unauthorized access.
  3. Security Measures:
    • Our website is constantly monitored to detect and prevent any attempt of fraud or unauthorized access.
    • We use advanced security tools to protect our platform and our customers’ information.
  4. Privacy Policy:
    • For more details on how we handle and protect your personal data, please see our Privacy Policy.